5.3.4. Why does sending for translation fail?
Account settings (see ???) that are not complete or modified in the CAT tool is the cause of the impossibility of sending the documents for translation. Most of these errors concern Calenco users who send their documents for translation to their translation agency's CAT tool, or Calenco users who own their own CAT tool license.
The table below contains examples of error messages, how they are interpreted, and how to fix them.
Table 2. Troubleshooting for failed translation sending
|
Error message |
Diagnostic |
Corrective actions |
|---|---|---|
|
Impossible to send translation from Calenco (no “Translations” button in “Actions” menu). |
The Calenco Translator subscription is not activated. The connector is not set up for the workspace in question. |
To access to Calenco Translator Wait for NeoDoc to confirm the connector settings for the workspace(s). |
|
|
The login and/or password have been changed. |
Please send updated information to NeoDoc. |
|
|
The rights of the Project Manager account have been changed or restricted (see To connect Calenco Translator). The name and/or ID of the translation memory has been changed Managing translation memories. |
Check your account settings. Please send updated information to NeoDoc. |
|
|
The name and/or ID of the translation memory has been changed Managing translation memories. |
Please send updated information to NeoDoc. |
![[Note]](cco-note.svg) |
|
|
For problems returning translation files, see Why has the return to Calenco failed?. |