2. To administer accounts

Accessible from the main menu, the Users menu allows the customer account manager to:

create a new user account (Create a new user account);
manage license type and number of users (Manage licenses and number of users);
manage user access rights for all workspaces in the customer account (Manage roles or access rights);

Figure 1. “Users” tab


	The customer account manager sees his own account with a blue bar to the left of the name.


	The account manager can download the list of users of a workspace in CSV format.

2.1. Manage licenses and number of users

There are four types of user license.

Nominative licenses

nominative license “Writers” used mainly with the Calenco Docs solution;
nominative license “Operators” used with the Calenco Forms solution.

A nominative license is reserved for a single user at a time. It is linked to your login details (address and password).

Floating licenses

floating license “Floating writers” used primarily with the Calenco Docs solution;
floating license “Floating operators” used with the Calenco Forms solution.

A floating license is shared by up to 10 users, with only one user logged in at a time. The other nine users will receive the following message when they log on:

Example 1. Examples of floating licenses use

If a customer has a writer/operator who needs to connect to Calenco at any time with regular sessions, the customer account manager must purchase a writer/operator nominative license for this person. In addition, he has 3 writers/operators who are required to perform ad hoc content updates twice a year, and at different times (no simultaneous sessions). For these users, a floating writer/operator license is recommended. If the team of writers/operators exceeds 10 people (for each type of floating license), an additional floating license must be added.

The customer account manager can view the number of licenses by type and the number of active users for each type in the Users menu:

Figure 2. Number of active users / number of subscribed licenses


	Numbers for floating licenses are interpreted as follows: 1 / 10 = 1 active user out of 10 available users for a subscribed floating license.


	Inactive (grayed-out) users remain visible in the list, but are not counted in the number of users.


	The customer account manager has a nominative writer license and customer manager role by default. It is not possible to modify his license type or role. To assign the customer manager role to another user, please contact your usual NeoDoc contact.

Each user's access to Calenco functions and content is determined by the type of license in combination with the role or access right assigned at workspace level (see Manage roles or access rights).

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Administration		2.2. Manage roles or access rights